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At Simms Store, we stand behind our premium fly fishing gear and apparel just like we stand behind our customers. If your purchase doesn’t meet your expectations on the water or in the field, we’ll make it right. Please review our straightforward returns policy below.

Our Return Promise

We accept returns within 15 days of delivery for most items in new, unused condition with original packaging and tags attached. Your satisfaction matters as much as your next big catch.

Important Exceptions

For safety and hygiene reasons, we cannot accept returns on:

  • Fly tying materials (once opened or used)
  • Terminal tackle (hooks, swivels, etc.)
  • Personalized or custom items
  • Clearance items (marked as final sale)

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Simms Store Team,

I would like to request a return for my recent order (#[Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Brief explanation]
Preference: [Refund/Exchange for (specify item if exchanging)]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Package & Ship

Once approved, you’ll receive return instructions including:

  • Return shipping address (our facility at 4061 Bernardo Street, Lynnville, US 47619)
  • Recommended carrier (you may use any trackable service)
  • Return authorization number (must be included with your package)

Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 3: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days):

  • Refunds: Will be processed to your original payment method within 5 business days
  • Exchanges: Will be shipped within 2 business days after return approval

Refund Details

Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Processing times vary by financial institution:

  • Credit cards: 3-10 business days after processing
  • PayPal: 1-3 business days after processing

Exchange Policy

Prefer a different size or product? We’re happy to exchange most items within 15 days of delivery. Simply indicate your exchange preference in your return request. Exchanges ship via your original shipping method (standard or free).

Damaged or Defective Items

If your fly fishing gear arrives damaged or defective, contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement.

International Returns

For customers outside the U.S. (excluding some Asian and remote regions):

  • You’re responsible for return shipping costs and any customs fees
  • Refunds will be issued in USD to your original payment method
  • Allow additional time for international shipping and processing

Questions?

Our customer service team is ready to assist with any return questions. Reach us at:

Email: [email protected]
Mail: Simms Store, 4061 Bernardo Street, Lynnville, US 47619

Tight lines and happy returns,
The Simms Store Team